Help at home

Council offers a number of services that support the well-being of older people, people living with a disability or a chronic illness, whilst providing respite and support to carers. These aim to assist eligible people to remain independent at home and in the community.

Find out more about Client Connection services from the people who deliver them and the clients who receive them.

Our services include:

Domestic Assistance
We provide assistance with general housekeeping tasks to help maintain cleanliness and safety. Tasks may include assistance with vacuuming and mopping, cleaning bathrooms and toilets, laundry, dish washing, making beds, preparing meals or assistance with shopping and bill paying.

Personal Care
We offer assistance with showering, toileting, bathing, grooming, dressing and other non-nursing tasks.

We provide respite in the home and in the community so that carers can take a break.

Property Maintenance
We provide assistance with minor household repairs and modifications necessary to maintain safety and security. Services may include installation of handheld showers and grab rails, installation of ramps, installation of smoke detectors and battery replacement, replacement of light globes and reoccurring tasks such as pruning and spout cleaning.

Food Services
We operate a food delivery service, previously known at ‘Meals on Wheels’, delivering nutritious three-course meals to clients’ homes between Monday and Friday (including weekend meals). We provide a choice of meals and cater for special dietary requirements. In addition, we operate a centre-based meals program in our dining room from Monday to Friday.

Social Support Individual
We provide several options for eligible individuals who require support to access services in the community. This may include assistance to get to and from community facilities, shopping centres, libraries and to medical appointments. Our friendly Community Care Workers can also stay with you to provide assistance throughout your outing if requested.

Service Access

These programs are offered as part of the Federal Governments Commonwealth Home Support Program (CHSP) and the State Governments Home and Community Care Program for Younger People (HACC-PYP). They aim to support the independence, functional capacity and social participation of eligible people at home and in the community. Client contribution fees apply. In most circumstances, our services are not available to NDIS Participants.

Assessment is the gateway to receiving government subsidised home and community supports. The assessment service will work with client and carers individual circumstances, and issue referrals to relevant support services such as the Melton City Council. 

Request an Assessment

Please contact the assessment service relevant to you:

  • My Aged Care -  People 65 years and over ( 50 years and over if identifying as Aboriginal or Torres Strait Islander)         
    Phone: 1800 200 422 or make a referral via My Aged Care.
  • HACC PYP Assessment Officer – People under 65 years and not eligible for the NDIS (under 50 years if identifying as Aboriginal or Torres Strait Islander)                                                             
    Please complete the online referral form
    You can also download a referral form(PDF, 119KB)
    If you need assistance, please call us on 9747 7200.  

Personal Alert Victoria (PAV)
Government funded personal alarms are available to eligible people and can be accessed through an assessment and referral process. To test your eligibility, please contact the relevant assessment services listed above.  

Access and Support

We understand that some of our community members may find it difficult to access home and community care services on their own due to diversities. Our Access and Support Officer is available to provide support and can be contacted on 9747 7315.