Help at home

Council offers a number of home based services to eligible residents whose capacity for independent living is at risk, due to frailty in older age, living with a disability, or caring for an individual.

Domestic Assistance

We provide assistance with general housekeeping tasks to help maintain cleanliness and safety. Tasks may include assistance with vacuuming and mopping, cleaning bathrooms and toilets, laundry, dish washing, making beds, preparing meals or assistance with shopping and bill paying.

Personal Care

We offer assistance with showering, toileting, bathing, grooming, dressing and other non-nursing tasks.

Respite

We provide respite in the home and in the community so that carers can take a break.

Property Maintenance

We provide assistance with minor household repairs and modifications necessary to maintain safety and security. Services may include installation of hand held showers and grab rails, installation of ramps, installation of smoke detectors and battery replacement, replacement of light globes and reoccurring tasks such as pruning and spout cleaning.

Food Services

We operate a food delivery service, previously known at ‘Meals on Wheels’, delivering nutritious three-course meals to clients’ homes between Monday and Friday (including weekend meals). We provide a choice of meals and cater for special dietary requirements. In addition, we operate a centre-based meals program in our dining room from Monday to Friday.

Transport

We provide several transport options for individuals who are unable to access mainstream transport services. We provide transport to various venues, including to community facilities, shopping centres, libraries and to medical appointments.

 

Accessing these services

Residents need to be referred and have an assessment for the above services.

  • For frail older people 65 years or older (50 years or older and identify as an Aboriginal or Torres Strait Islander person) who need assistance with daily living to remain living independently at home and in the community, referrals are made via My Aged Care or 1800 200 422 or via My Aged Care/referral
  • For people under 65 living with a permanent disability please contact the Service Access Officer on 9747 7200.
  • For Personal Alarms Victoria please contact the Service Access Officer on 9747 7200.

Community service and health professionals can make referrals:

  • For frail older people 65 years or older (50 years or older and identify as an Aboriginal or Torres Strait Islander person) who need assistance with daily living to remain living independently at home and in the community, referrals are made via My Aged Care/referral or 1800 200 422.
  • For people under 65 living with a permanent disability or Personal Alarms Victoria a SCTT referral can be faxed to 8746 2643 or via connectingcare.

The SCTT is available via the Health Vic website.