Contact Us

Our Customer Service Officers will provide you with the highest standard of personalised service.

Phone: 03 9747 7200 (8.30am-5.00pm Mon-Fri)
Email: csu@melton.vic.gov.au 
Fax: 03 9743 9970
Postal Address: PO Box 21, Melton VIC 3337
DX: 33005 Melton

Note:

  • for after hours non-urgent messages please phone 9747 7200 and leave a message. A Customer Service Officer will contact you on the next business day. 
  • for emergencies please follow the prompts on the after hours number or phone 000.
  • for legal matters, our trading address is: 232 High Street, Melton Victoria 3337 Australia.
  • if you contact us by mail, e-mail or fax we will pass your request on to the appropriate department and have an officer contact you within five working days.
  • Melton City Council uses Snap Send Solve.

 

Civic centre locations and hours

Melton Civic Centre: 232 High St, Melton VIC 3337

Monday - Friday: 8.30am - 5pm

Caroline Springs Library and Learning Hub: 193-201 Caroline Springs Blvd, Caroline Springs VIC 3023

Monday, Wednesday: 8am - 8pm (Council Customer Service available 8.30am - 5pm*)
Tuesday, Thursday: 8am - 6pm (Council Customer Service available 8.30am - 5pm*)
Friday: 8am - 5.30pm: (Customer Service available 8.30am - 5pm*)
Saturday: 10am - 4pm (Council Customer Service available 10am - 1pm*)
Sunday: 1pm - 4pm (Council Customer Service closed)

*Please note: cashier service ends 15 minutes before closing

Melton Library and Learning Hub: 31 McKenzie St, Melton VIC 3337

Monday, Tuesday, Wednesday, Thursday: 8.30am - 8pm (Council Customer Service available 8.30am - 5pm*)
Friday: 8.30am - 5.30pm (Council Customer Service available 8.30am - 5pm*)
Saturday: 10am - 4pm (Council Customer Service available 10am - 1pm*)
Sunday: 1pm - 4pm (Council Customer Service closed)

*Please note: cashier service ends 15 minutes before closing

 

Melton City Council is Relay Service Friendly

 If you are deaf or have a hearing or speech impairment:

1. Contact us through the National Relay Service
2. Give the service the Council number you want to call.

For more information visit: relayservice.gov.au

 

Interpreting service

language services

We provide a free interpreting service for non-English speaking customers over the phone or in-person at any Customer Service Centre.

For over the phone interpreting call 13 14 50 and ask to be put through to Melton City Council on 03 9747 7200.

 

For more interpreting information visit Language services.