Rates and payments

Payment dates

You will receive four rates notices each year. Annual rate notices are sent in August, and reminder notices will be sent at least 14 days before the due dates of the 2nd, 3rd and 4th instalments. You must pay instalments by the following due dates:

• 1st instalment: 30 September
• 2nd instalment: 30 November
• 3rd instalment: 28 February
• 4th instalment: 31 May

Late payments

Late payments will incur additional interest at 10%pa on the amount outstanding from the due date. 

Payment options

Online Payments
Access our secure online payment facility for credit card payments (MasterCard & Visa only).

Pay rates online

BPAY
Contact your bank to make this payment directly from your cheque or savings account. Quote Biller code 1123 and your 12 digit reference number on the front of your notice. Note: Minimum $25.

Centrepay
Centrepay enables Centrelink customers to pay a portion of their rates on a regular basis as a direct debit deduction from their fortnightly income. CRN 555 054 346L

By Phone
Phone 1300 067 479 (24 hours a day, 7 days a week) and quote the 12 digit reference number on the front of your notice. Note: Minimum $5.

In Person
Payments can be made in person at:

• Australia Post: Minimum $25 payment per notice, credit cards not accepted.
• Council Offices: During business hours only. EFTPOS is available for credit & debit cards.
    

Direct Debit
FlexiPay is our direct debit payment platform which provides quick and easy payment of your rates. This system allows you to pay your rates in smaller, regular amounts weekly, fortnightly, monthly or by instalments throughout the financial year.

FlexiPay is completely self-serve and easy to set up online. The system can automatically calculate the recommended payment amount to ensure balances are paid before the end of the financial year. The calculation is based off your most recent rates notice meaning manual payments made after notices were issued are not included in the calculation.

You will need:

• a valid email address
• a contact number
• Your eNotices reference number (located on the bottom of your most recent rates notice)

Sign up now by clicking the box below or scan the QR code on your rates notice.

Submit your FlexiPay Request  

Please note:
To cancel your direct debit please email: revenue@melton.vic.gov.au, giving at least 2 business days' notice before the direct debit is due.

A fee will be charged if your payment dishonours from a Bank Account.

Mail
Mail your cheque or money order payable to Melton City Council, with the deposit slip enclosed to:

Melton City Council
PO Box 21
Melton 3337

Please note we do not take responsibility for postal delays.

For more information, contact our Revenue department on 9747 7200.

FlexiPay is our direct debit payment platform which provides quick and easy payment of your rates. This system allows you to pay your rates in smaller, regular amounts weekly, fortnightly, monthly or by instalments throughout the financial year.

FlexiPay is completely self-serve and easy to set up online. The system can automatically calculate the recommended payment amount to ensure balances are paid before the end of the financial year. The calculation is based off your most recent rates notice meaning manual payments made after notices were issued are not included in the calculation.

You will need:

• a valid email address
• a contact number
• Your eNotices reference number (located on the bottom of your most recent rates notice)

Sign up now by clicking the box below or scan the QR code on your rates notice.

Submit your FlexiPay Request  

Please note:
To cancel your direct debit please email: revenue@melton.vic.gov.au, giving at least 2 business days' notice before the direct debit is due. 

A fee will be charged if your payment dishonours from a Bank Account. 

eNotices allows you to self-manage all your properties, send notices to multiple email addresses, and print additional copies. Signing up will also let you login to view your notices online at any time!

1. Go to melton.enotices.com.au
2. Enter in your email address and eNotices Reference Number (you can find this on your rates notice)
3. Check your email inbox and click the validation link.
4.  Select a password and mobile number.

You will now receive notices in your email inbox, and can login to view them online at any time.

Financial hardship

We understand that sometimes people need financial assistance. If you have difficulty in meeting your rates payments, please contact us to make an arrangement or discuss a financial assistance policy. For more information, contact our Revenue team on 9747 7200.

Financial assistance policy(PDF, 157KB)

Rates hardship support

We understand that some people in our community are facing financial hardship, and this is something Council has taken into account in considering rates payments.

For more information and to complete the financial hardship application form visit: Rates hardship support webpage. 

To ensure our property records are current, please notify us of any change of name or address as soon as possible.  This can be done online or by post.

The quickest and easiest way to update details with us is online by completing the Change of Name / and or Address online form.

If you have made an overpayment or there is a credit on your rates account, you can request a refund or transfer of credit.  We will refund credits once per financial year, please ensure that you request the full credit amount available.

You can use this form to:

• request a refund into your bank account if your account is in credit or an overpayment has been made
• request a transfer of credit from one Melton City Council Rates Account to another Melton City Council Rates Account 
    

Proof of Payment

You will need to provide one of the following:

Payment made from a Bank Account
Provide a Bank Statement showing proof of payment, including date, amount, Account Name, BSB and Account Number.

Payment made by Credit Card
(require 2 attachments one for each dot point):

• Provide a Bank Statement showing proof of your payment, including date and amount, and 
• Provide a Bank Statement showing Account Name, BSB and Account Number for the refund to be deposited into. 
    

Payment made by Cash 
Provide a copy of the receipt, and a Bank Statement showing Account Name, BSB and Account Number.

Payment made by Centrepay 
(require 2 attachments, one for each dot point):

• Provide a Deduction Statement from Centrelink.  This will show your Deduction Details from Centrepay payments, and
• Provide a Bank Statement showing Account Name, BSB and Account Number for the refund to be deposited into. 
     

Rates Refund / Transfer of Credit online form