Emergency Information

For life threatening emergencies call triple zero (000)
For all current emergencies and warnings in your area visit:
Vic Emergency website


Download the Vic Emergency app from:

What Council does

We're responsible for minimising the effects of emergencies in our community. We work with emergency services, government and community organisations to ensure emergency planning is effective and provides the best possible outcomes for all of us.

We’re a member of a multi-agency committee who plan and publish the Municipal Emergency Management Plan.  The plan identifies events that can place the community of Melton at risk, like fires, storms or flood and links treatments to reduce the level of those risks.  It lists partner agencies and departments responsible for managing these treatments.

View the Municipal Emergency Management Plan(DOC, 1MB)  

Know where to get emergency information

Vic Emergency Hotline: 1800 226 226 (for information during and after major incidents in Victoria)
Website: Vic Emergency

If you are deaf or have a hearing or speech impairment, contact the Vic Emergency Hotline through the National Relay Service:

  • TTY users phone 1800 555 677 then ask for 1800 226 226
  • Speak and Listen users phone 1800 555 727 then ask for 1800 226 226
  • Internet relay users connect to the NRS then ask for 1800 226 226

For real-time warning notification, follow Vic Emergency on:

Listen and watch:

Information in languages other than English

The Victorian Multicultural Commission has collated a range of bushfire safety information available in other languages to help with preparing, surviving and recovering from bushfire emergencies.

If you don't speak English call the Translating and Interpreting Service on 13 14 50 for translated information from the Vic Emergency Hotline.  If you know someone who can't speak English provide them with this number.


Non-Urgent Events

If the situation isn't critical, call the numbers listed below.

Phone no:
Melton City Council 9747 7200
Victoria Police - (24 hours)
Melton (non emergency)
Sunbury (non emergency)
Caroline Springs (non emergency)
Police Assistance Line
9747 7999
9744 8111
9361 4700
13 14 44
Crime Stoppers 1800 333 000
Bureau of Meteorology (Warning Service) 1300 659 210
Environment Protection Authority (EPA) Pollution Watch Line 1300 372 842
Poison Information Centre 13 11 26
State Emergency Service (SES) Flood, Storm Damage Assistance                
- Emergency (24 hours)
13 25 00
State Emergency Service (SES) Flood, Storm Damage Information Line                          1800 362 361
VicRoads Traffic Hazard Reporting & Advisory Service 13 11 70
Water & Sewerage 13 26 42
Woksafe Incident Reporting 13 23 60