Community Satisfaction Survey

The Annual Community Satisfaction Survey has been conducted for nine years. Comparison data dates back to 2015.

In 2023 the survey will be conducted independently by research company Metropolis Research Pty Ltd. The survey will involve researchers going door to door, with 800 randomly selected City of Melton households throughout May and June 2023.

The 2022 Household Community Satisfaction Survey Results

The 2022 Survey results(PDF, 4MB) indicate that overall satisfaction was marginally lower than the metropolitan Melbourne average of 6.60, but marginally higher than the western region council’s average of 6.46.

The average satisfaction with the 34 included Council services was 7.17 out of 10, this is a “good” level of average satisfaction. This was 3.1 per cent lower than the metropolitan Melbourne average of 7.40 and almost identical to the western region councils’ average (7.20).

Satisfaction at an “excellent” level was observed with:

  • regular garbage collection (8.63)
  • regular recycling (8.58)
  • library services (8.58)
  • green waste collection service (8.54)
  • hard rubbish collection (7.78).

The top five issue in the City of Melton identified by survey respondents were traffic management (25.9%); roads including roadworks (13.1%); parks, gardens and open spaces (9.4%); safety, policing and crime (9.3%); and health and medical services (7.3%).

For further information about the Survey please contact Council on 9747 7200.