Community Satisfaction Survey

Since 2015, every year Council conducts an household customer satisfaction survey. This is normally a door-to-door survey, however, in 2020 and 2021, due to the COVID environment, the Survey was conducted via telephone.

The 2022 survey will again be conducted by telephone from May-June where randomly selected City of Melton residents will be asked to help inform the survey measuring community satisfaction with Council services and facilities. Conducted independently by Metropolis Research, the survey involves phone interviews with 800 randomly selected residents over a four-week period.  

This is Council’s eighth annual community satisfaction survey.

The 2021 Household Community Satisfaction Survey  

The 2021 Survey results(PDF, 4MB) indicate that Council is performing well and in line with the metropolitan Melbourne and growth area councils’ averages.

The average satisfaction with the 38 included Council services and facilities was 7.58 out of 10 (higher than Metro Melbourne 7.53 and Western Councils 7.53).

The services with the highest levels of satisfaction this year again included:

  • the local library (8.75) 
  • green waste collection (8.67)
  • regular garbage collection (8.65)
  • regular recycling (8.62)
  • health services for babies, infants, and toddlers (8.01).

Satisfaction with Council’s customer service delivery remained at a ‘very good’ level, with an average satisfaction at 7.59, three per cent higher than the metropolitan average. 

The top five issue in the City of Melton identified by survey respondents were traffic management (21.8%); road maintenance and repairs;  (10%); parks, gardens, and open space (7%); safety policing, and crime (5.5%); and parking (5.3%).

For further information about the Survey please contact Council on 9747 7200.