Community Satisfaction Survey

The annual Householder Customer Satisfaction Survey provides a valuable avenue to engage with the community and better understand their needs, motivations and levels of satisfaction across a broad range of services, performance measures and issues. In total 800 households in the City of Melton are surveyed each year.

The 2017 Household Customer Satisfaction Survey results revealed the following top three areas for our community:

  • Perceptions of Safety —over thirty per cent of respondents indicated community safety as an issue this year
  • Community Connectivity — social cohesion and being connected both physically and socially emerged as theme which corresponded to the safety theme
  • Consultation & Advocacy — Active participation, governance and leadership and the need to be and feel heard also featured strongly this year.

Traffic speed and congestion were also consistent themes in 2017 – with the speed of local roads reported as being too fast, and congestion on freeways, particularly during road works, resulting in longer travel times and slow speeds providing additional concerns for our community.

These Survey results support Council's commitment to community engagement and evidence informed decision making. The results are considered in Council's immediate and longer term advocacy efforts, budget processes and further enhance planning and service delivery.

For further information about this year’s Survey please contact Michelle Rowe, Social Planning Officer on 9747 7200.

2017 Metropolis Household Survey Overview Report(PDF, 1MB)

2018 Community Satisfaction Survey Overview report(PDF, 2MB)