Community Satisfaction Survey

The Annual Community Satisfaction Survey is now in its twelfth year.  Comparison data dates back to 2015.

The 2026 Household Community Satisfaction Survey

In 2026, the survey will be conducted independently by research company Metropolis Research Pty Ltd, throughout mid-May and early June 2026.  The survey will involve researchers going door to door to 800 randomly selected households in the City of Melton.  The survey will take approximately 15 minutes to complete.

For more information visit: conversations.melton.vic.gov.au

The 2025 Household Community Satisfaction Survey Results

The 2025 survey results(PDF, 4MB) indicate that Melton City Council recorded an overall satisfaction score of 7.0 out of 10, consistent with last year’s result. This result was slightly lower than the metropolitan Melbourne and western region councils’ (7.1) average.

The average satisfaction with the 32 included Council services and facilities was 7.8, up two per cent on the 7.6 recorded last year. This was an “excellent" level of satisfaction.

Satisfaction at an “excellent” level was observed with:

  • Regular garbage collection (8.8) 
  • Regular recycling (8.8) 
  • Green waste collection service (8.7) 
  • Hard rubbish collection (8.4) 
  • Library services (8.4) 
  • Health services for babies, infants and toddlers (8.2) 
  • Melton Recycling Facility (8.2) 
  • Services for seniors (8.0) 
  • Community centres / Neighbourhood houses (8.0) 
  • Council provided services and programs for children (8.0) 
  • Access services through digital or online channels (8.0) 
  • Sports grounds and associated facilities (8.0) 
  • Council’s website (8.0) 
  • Council provided services for young people (8.0) 
  • Provision of cultural events (7.9) 
  • Provision of community events and festivals (7.8) 
  • Animal management (7.8) 
  • Recreation and Leisure Centres (7.8) 

The main issues to address for the City of Melton were:

  • Traffic management (23% up from 18%) 
  • Safety, policing, and crime (19% up from 6%)
  • Roads (including roadworks) (15% up from 8%) 
  • Street tree (6% down from 9%) 
  • Public transport (6% up from 5%). 
      

In 2025, the survey was conducted independently by research company Metropolis Research Pty Ltd. throughout May and June 2025.  The survey involved researchers going door to door, to the 800 randomly selected households in the City of Melton.

For further information about the Survey please contact Council on 9747 7200. 

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