Other ways to contact us - Opening Hours

Find a list of the many ways you can get in touch with us.

Note, for legal matters our trading address is 232 High Street, Melton Victoria 3337. For any enquiries regarding payments or refunds contact us on 03 9747 7200.

In person

 

Online

Our website can help you:

• Report an issue such as problems with trees or drains
• Make an online payment or pay a fine. You can also review a fine or apply for an extension or payment.
• Apply for a service including booking a hard waste collection or a new bin service  
  
  

Telephone

Phone: 03 9747 7200 (8.30am-5.00pm Monday - Friday)

Emergency after hours

For all non-urgent enquiries, please call back during our business hours.

For all emergency enquiries, please call 03 9747 7200 and follow the prompts. Your call will be forwarded to our after-hours service for assistance.

 

General enquiry

Complete a general enquiry

Mail

Postal address: PO Box 21, Melton VIC 3337  

Media enquiries 

• If you’re a member of the media seeking comment from Melton City Council, please submit your enquiry to: media@melton.vic.gov.au
• For urgent media enquiries, outside of business hours, contact 0437 575 825. 

 

Language services

Melton City Council is Relay Service Friendly.

 

National Relay Service

If you are deaf or have a hearing or speech impairment:

1. Contact us through the National Relay Service
2. Give the service the Council number you want to call.

For more information visit relayservice.gov.au

Interpreting service

 

We provide a free interpreting service for non-English speaking customers over the phone or in-person at any Customer Service Centre.

For over the phone interpreting call 13 14 50 and ask to be put through to Melton City Council on 03 9747 7200.

For more interpreting information visit our language services page.