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You Are Here : Home / Council/Customer Service

Customer Service

The Customer Service Unit can help you:

  • make payments for Council services (8.30am - 4.45pm)
  • register your animals
  • complete permit form
  • place orders for waste bins
  • get rates information
  • and more

Information is in English. An Interpreter service is available through Council's Customer Service Unit. 

Contact Us

Locations, operating hours, online payments, apply for a service or report an issue.

Customer Service Charter

Our commitment to our customers.

Customer Service Commitments

Council has adopted a range of service level standards to ensure the consistent and timely delivery of community services in a transparent and responsible manner.

Complaints procedures

Resolving matters with Council.

My Area

Find your councillors, bin days, ward information and more.

Quick Links

  • Complaints about food, nuisances, graffiti and more
  • CSU Complaints procedures
  • Request for Compensation Form
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Contact Us

Civic Centre

Phone: 03 9747 7200
Enquiry: Complete the general enquiry form

Address: 232 High Street, Melton, VIC 3337
 Postal Address: City of Melton, PO Box 21, Melton, VIC 3337

Acknowledgement of Traditional Custodians

Other locations

  • Civic Centre / Library - Caroline Springs
  • Melton Library and Learning Hub

Share & Connect

  • City of Melton - Facebook
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  • Subscribe to Council's eNewsletter
  • Melton Learning Directory
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