City of Melton - Logo
Skip to main content  
Home - City of Melton - Logo
Menu
  • Home
  • Regulations
    • Permits and forms
      • Wastewater treatment system
      • Parking
      • Cemetery
      • Asset protection
      • Food businesses
      • Food safety
      • Register your temporary or mobile food premises
      • Personal care and body art business
      • Building
      • Engineering applications
      • Planning permits
      • Animal Registration and Renewal
    • Rates and payments
      • COVID-19 rates hardship support
      • Online payments
      • Rebates
      • Infringements
      • Calculate your rates
      • Property valuations
      • Fencing information for registered owners
      • Differential rating categories
      • Fire services property levy
    • Animals
      • Animal Registration and Renewal
      • Animal pound
      • Lost pets
      • Dogs
      • Cats
      • How many pets can I have?
      • Snake removal program
      • Livestock
      • Domestic animal business registration
      • Domestic animal management plan
    • Local Laws
      • General local law
      • Local Law Permits
      • Parking
      • Vehicles
      • Naturestrips
      • Unsightly property and graffiti
      • Street stalls, advertising and fundraising
      • Building sites
      • Bulk waste bin/shipping container permit
      • Mobile food vans
      • Meeting Procedure Local Law 2013
  • Council
    • About the City
      • Maps
      • Demographics
      • Geography and geology
      • Suburbs
      • Community vision
      • Community Satisfaction Survey
    • About Council
      • Councillors
      • Organisational structure
      • Privacy
      • Child Safe Standards
      • Council meetings
      • Minutes & Agendas
      • Public question time
      • Council Elections
      • Citizenship
      • Council Plans and Budget
      • Council leased assets
      • Victorian Local Government Women's Charter
      • Know Your Council
      • Advocacy
    • Major Projects
      • Works & Projects
      • Completed works & projects
      • Atherstone Community Report
      • Ballarat Line Upgrade
      • Western Victoria Transmission Network Project
    • Customer Service
      • Contact Us
      • Customer Service Charter
      • Customer Service Commitments
      • Complaints procedures
      • Near Me
    • Working with Council
      • Employment
      • Tenders
      • Work Experience at Council
    • Publications
      • Documents | Reports | Strategies
      • Community newsletter
      • Public notices
      • Annual report
      • Summary of Personal Interests
    • City of Melton Conversations
  • Services
    • People
      • Families and children
      • Youth
      • Seniors, people with a disability and carers
      • Aboriginal and Torres Strait Islander
      • Cultural Diversity
      • Melton: A City for All People
    • Waste and Recycling
      • Changes to bin collection days in some areas
      • Kerbside bins and collections
      • Rubbish
      • Recycling
      • Green Waste
      • Hard waste
      • E-waste
      • Melton Recycling Facility (MRF)
      • Waste education
      • Waste A-Z
      • Abandoned trolleys
      • Unsightly property and graffiti
      • Bulk waste bin/shipping container permit
    • Estate Subdivisions
      • Pre Application
      • Planning
      • Design
      • Pre Construction
      • Construction
      • Post Construction
      • Statistics
    • Building, Planning, Transport
      • Building
      • Statutory planning
      • Strategic Planning
      • Engineering
      • Roads and traffic
      • Melton Transport Community Reference Group
    • Business
      • COVID-19 Business - Knowledge Hub & Tips
      • Venture Melton Business Network
      • Business Support
      • Business Events and Programs
      • The Local Economy and Business Investment
      • Finding staff and jobs
    • Grants, Awards and Training
      • Community Grants
      • Community Partnership Program
      • Community Achievement Awards
      • Sign up for our Community Involvement newsletter
      • Community Training Calendar
      • Community leadership program
    • Health, safety and wellbeing
      • Health and wellbeing programs and services
      • Immunisation
      • Road and Community Safety
      • Emergency
      • Fire prevention and management
      • Pest Control
      • Complaints
    • Environment and sustainability
      • Taking care of the land
      • Living Green
      • Learn more about our environment
      • Places to relax
      • Transport options
      • Water and waterways
      • Environmental awards
      • Environmental Grants
      • Environment and the Law
      • Environment Plan
      • EPBC Act - Council’s offset obligations
    • Support services
      • Housing
      • Counselling
      • Parenting
      • Preventing Violence Against Women
  • Out 'n' About
    • Libraries and learning
      • Learning
      • Libraries
    • Sports Clubs and community groups
      • Local Directory
      • Information for Sporting Clubs and Groups
      • Collective Impact Assessment Tool (CIAT)
      • Sports Awards & Scholarships
      • Find a local sporting club or reserve
      • Sport and recreation strategies and plans
    • Events
      • Events Calendar
      • Suggest an event
      • Planning an event?
      • Get involved in Council events
      • Flavour Fest
      • Australia Day
      • Djerriwarrh Festival
      • Intercultural Cities Australasia Summit
      • Intercultural Cities Australasia Symposium
      • City of Melton Lifelong Learning Festival
    • Local Directory
    • Discover the City of Melton
      • Melton City Much More app
      • Things to see and do
      • History and heritage
      • Wine
      • Dining and functions
      • Parks and nature
      • Accommodation
    • Parks, grounds and trails
      • Parks & Recreation
      • Free Map - Walking and Cycling
      • Tennis courts in the City of Melton
    • Community facilities
      • Venues for hire
      • Youth facilities
    • Arts, culture, heritage
      • Arts Programs
      • Art for Kids
      • Exhibitions
      • Arts Opportunities
      • Art in Public Spaces
      • Subscribe to Melton City Arts News
      • Heritage
      • Raglan Cottage Artist Residency
      • Arts Strategy and planning
    • Volunteering
      • Community Care Volunteers
      • Youth Mentoring Project
You Are Here : Home / Council/Customer Service

Customer Service

The Customer Service Unit can help you:

  • make payments for Council services (8.30am - 4.45pm)
  • register your animals
  • complete permit form
  • place orders for waste bins
  • get rates information
  • and more

Information is in English. An Interpreter service is available through Council's Customer Service Unit.

Request for Compensation Form(PDF, 111KB)

Contact Us

Locations, operating hours, online payments, apply for a service or report an issue.

Customer Service Charter

Our commitment to our customers.

Customer Service Commitments

Council has adopted a range of service level standards to ensure the consistent and timely delivery of community services in a transparent and responsible manner.

Complaints procedures

Resolving matters with Council.

Near Me

See what's happening around you!

Quick Links

  • Complaints about food, nuisances, graffiti and more
  • CSU Complaints procedures
  • Request for Compensation Form
Back to top

Contact Us

Civic Centre

Phone: 03 9747 7200
Email: csu@melton.vic.gov.au

Address: 232 High Street, Melton, VIC 3337
 Postal Address: City of Melton, PO Box 21, Melton, VIC 3337

Acknowledgement of Traditional Custodians

Other locations

  • Civic Centre / Library - Caroline Springs
  • Melton Library and Learning Hub

Share & Connect

  • City of Melton - Facebook
  • City of Melton Official - Instagram
  • City of Melton - YouTube
  • Melton Learning Directory
  • Melton City Much More app
Sitemap | A - Z Index | Contact Us
© 2021 City of Melton | Powered by OpenCities