Disabled parking permits

From 22 March 2021, Council will be transitioning to the new Accessible Parking Permit (APP) Scheme and online administration system. 

Residents and organisations who require a new permit, or need to renew or replace a permit, will need to apply with the new application process. 

The new APP Scheme will streamline the application process, making it easier, simpler and consistent across the state. The new permit also will better align with the COAG 2010 Australian Disability Parking Permit Scheme (ADPS). 

Improvements to the Scheme include: 

  • introduction of temporary permits for 6, 12 or 24 months, 
  • increased permit length, from 3 years to 5 years for individuals
  • introduction of a permanent disability classification, so reassessments are not required for some people’s future permit renewals,
  • a new single and secure state-wide permit design that will reduce the misuse of permits,
  • the inclusion of occupational therapists as assessors, in addition to GPs, and
  • Double Time (green permits) and permits for organisations will continue under the new scheme. 

How to Apply 

Individual applicant – renewing or applying for a new permit 

  1. Start your application online at accessibleparking.vic.gov.au
  2. You’ll receive an application reference number via SMS
  3. Take your reference number to your GP or occupational therapist
  4. Your GP or occupational therapist will complete an online assessment and submit your application
  5. We will review the application
  6. If your application is successful, you’ll receive your permit in the mail. 

Organisation – renewing or applying for a new permit 

  1. Start your application online at accessibleparking.vic.gov.au
  2. You’ll receive an application reference number via SMS and email
  3. We will review the application
  4. If your application is successful, you’ll pick up your permit at the council. 

Replacing an Existing Permit 

  1. Start your replacement application online at accessibleparking.vic.gov.au
  2. You’ll receive a replacement application reference number via SMS and email
  3. We will review the application
  4. If your application is successful, you’ll pick up the permit from your council. 

Get help 

If you need assistance with your application, or have questions on changes in the new APP Scheme, contact us 03 9747 7200. 

Do I need to apply for a new permit?

You will need to apply for a new permit when your permit expires. 

Can I keep using my existing permit?

Existing permits can be used until their expiry date. 

Can I pick up the permit from the council?

Yes. When completing your application, you can choose to pick up your permit from the Melton Civic Centre.

How long does it take to get a permit?

Once your application is approved, your permit will arrive in the mail in approximately 10 - 15 business days.

These times may vary depending on Australia Post demand.

What if I don't have internet access or physically can't complete the online application?

Your carer, family, a friend or GP can help you if you require assistance or have no internet access.

Can I use a paper form instead?

A paper-based version of the application is available for people with no access to mobile phones or the internet. However, the online process provides a faster outcome.

A paper application may be made available by contacting our Amenity Protection team on 9747 7200. 

 

Can I or my GP use old application forms to apply for a permit?

No. As part of disability parking scheme update, clearer assessment questions were developed in consultation with medical practitioners, to allow GPs and occupational therapists to assess mobility issues against the criteria. Some questions on old forms are no longer valid and do not align with the new scheme's requirements.

I didn't get a permit because I didn't meet the eligibility criteria

If you believe your GP or occupational therapist has incorrectly assessed your mobility issue or medical condition, you may seek a second opinion from a different GP or occupational therapist. 

This is done by starting a new application, with the functional assessment undertaken by a different medical practitioner.

I received a double time permit when I wanted an Australian Disability Parking Permit

Permit type is determined by criteria assessment and not someone's personal preference or request. An applicant's mobility issue is the sole determent of permit type.

It is important to remember that there is a hierarchy of needs within disability parking. People who require extra space to get out of a vehicle or whose medical condition restricts walking to less than 100m are given priority.

If you believe your GP or occupational therapist has incorrectly assessed your mobility issue or medical condition you may seek a second opinion from a different GP or occupational therapist. 

This is done by starting a new application with the functional assessment undertaken by a different medical practitioner.

How do I dispute my disability parking permit outcome?

If you wish to dispute the eligibility criteria of the scheme or scheme operation you can request an explanation of the basis of the eligibility of the criteria and scheme operation from VicRoads. You can contact VicRoads at accesssibleparking@roads.vic.gov.au or phone 1300 965 677.  

I was previously told I don't need to see a GP - why do I need to see one now?

Permit applications were managed by 79 councils and this led to a range of variations in application processes and outcomes, including variations in process for people with permanent disabilities.  

The APP Scheme has updated the questions GPs and OTs will use to asses eligibility against the scheme. Every applicant for a permit will need to be assessed at least once by a GP or OT using the new application process and criteria questions.

GPs and OTs will have the ability in this new assessment process to categorise someone as having a permanent disability. This will mean they will no longer require a functional assessment to renew their permit.

I was previously eligible for a permit, but was not after applying for a renewal. Why?

As part of disability parking scheme update, clearer assessment questions were developed in consultation with medical practitioners to allow GPs and OTs to assess mobility issues against the criteria.

This related to both space requirements to exit and enter vehicles and the impacts of walking distances may have on an applicant's health. Previously questions were open to broad interpretation.

They are now more aligned with assessing against the scheme criteria.

I used to have a blue permit. Now green. Why is this?

The allocation of Reserved Bay (Blue) and Double Time (Green) permits is determined by outcomes of a mobility assessment.  

As part of the disability parking scheme update, clearer assessment questions were developed in consultation with medical practitioners to allow GPs and OTs to assess mobility issues against the criteria. This related to both space requirements to exit and enter vehicles and the impacts of walking 

Based on this, the outcome of your application may result in you receiving a Green Double Time permit, rather than an Australian Disability Parking Permit (formerly known as the 'blue permit').

I am a parent of a disabled child, why can't my partner and I have a permit for each car?

The conditions of use for an accessible parking permit only allow for an individual to hold one permit. Permits are assigned to individuals, not vehicles. This was also a condition of the old scheme. 

It is recognised that this will create inconvenience and difficulties for some people who share responsibility for caring for someone with mobility issues.

However, this needed to be weighed against the potential for permit misuse that can occur if an individual can be issued with multiple permits.

Why can't I get a permit on-the-spot anymore?

Permit administration, printing and distribution is now managed through one central process, which does not require a visit to your local council to process a form. Once your medical practitioner has undertaken your functional assessment it should take 10-15 business days for your application outcome to arrive in the mail.

Why does my GP or OT not know the outcome of my assessment?

Your GP or OT will answer a range of questions that assess eligibility for a permit against the criteria. The answers to these questions determine your eligibility.  

Prior to the assessment outcome being known, your local council will check your application against any know duplicate permits or previous cancelled permits. It is only after this assessment step is the outcome of your application determined and you are advised by mail.

Why can't my GP or OT decide if I get a green or blue permit?

Permit type has always been determined by functional assessment against set criteria questions and not personal preference or request. GPs and OTs are required to answer criteria eligibility questions, the responses to which determine permit eligibility and permit type.