Support for children and young people

You have the right to feel safe, be treated with respect and heard no matter who you are or where you come from.

If something doesn’t feel right, you can speak up.

Your rights

If someone at Melton City Council makes you feel uncomfortable, unsafe, or doesn’t treat you with respect you can tell someone about it.

We take your concerns seriously, and it’s always okay to let someone know.

Here’s how you can report or make a complaint about something that happened at Melton City Council:

Talk to someone you trust, like a parent, carer, teacher or support worker

By phone: 9747 7200
Translation Service: 131 450

By email: csu@melton.vic.gov.au

Visit a council office and ask for help: 232 High Street, Melton VIC 3337

In writing: Marked as “Strictly Confidential” to
Melton City Council
PO Box 21
Melton VIC 3337

Sometimes things happen that make us feel sad, confused, worried, or unsafe.

Here are some places you can reach out to if you need someone to talk to or support.

Kids Helpline
Free, private, and confidential 24/7 counselling for children and young people aged 5–25. Parents can also call for support.
Phone: 1800 55 1800
Beyond Blue
Information and support for anxiety, depression and suicide prevention
Phone: 1300 224 636
eSafety Kids
Learn how to stay safe online and what to do if someone is being mean, scary, or making you uncomfortable on the internet.
Headspace
If you're feeling stressed, down, or just need someone to talk to, Headspace is here to help with your mental health and wellbeing.
Safe Steps
Safe Steps is a special service that helps people who don’t feel safe at home.
They are always open day and night and will listen and help you no matter who you are.
If you or someone you know is feeling scared or being hurt by someone in their family, you can ask for help.
Disability support for children and young people
Helps children and young people with disability speak up, especially if you've had a tough experience.