Support for young people

Phone and online counselling

Kids Helpline is Australia’s only free (even from a mobile), confidential 24/7 online and phone counselling service for young people aged 5 to 25. Qualified counsellors at Kids Helpline are available anytime and for any reason.

Open: 24/7
Ages: 5–25 yrs
Phone: 1800 55 1800
www.kidshelpline.com.au

Crisis support

Lifeline is a national charity providing Australians who are experiencing emotional distress, access to 24-hour crisis support, suicide prevention, mental health, and domestic and family violence prevention services.

Open: 24/7
Ages: All ages
Phone: 13 11 14
www.lifeline.org.au

Mental health info, support, chat and phone counselling

Beyond Blue is one of Australia’s most well-known, trusted, and visited mental health organisations: a safe and reliable place for millions of people to access information, advice and support – whether they’re well and want to stay that way, unsettled or struggling and need support, or in recovery and want to reconnect.

Open: 24/7
Ages: Youth
Phone: 1300 224 636
www.beyondblue.org.au

Youth mental health and other support

Headspace is Australia’s National Youth Mental Health Foundation, providing early intervention mental health services to 12-25 year olds. headspace can help young people with mental health, physical health (including sexual health), alcohol and other drug services, and work and study support.

Open: Phone service available 3pm - 10pm daily. Appointments also available
Ages: 12–25 yrs
Phone: 1800 650 890
headspace.org.au/melton

Youth mental health

Orygen works with young people, families, schools and health service providersto deliver innovative services in youth mental health, alcohol and other drugs, primary care and educational services.

 Open: 24/7

Ages: 15–25 yrs

Phone: 1800 888 320

www.oyh.org.au

Counselling

Djerriwarrh Health is a local health service providing recovery-focused care for people experiencing a wide range of mental health challenges.

Open: Monday to Friday, 8:30am to 5pm

Ages: Youth and families

Phone: 03 9747 7609

www.djhs.com.au

Mental health info, support, chat and phone counselling

Beyond Blue is one of Australia’s most well-known, trusted, and visited mental health organisations: a safe and reliable place for millions of people to access information, advice and support – whether they’re well and want to stay that way, unsettled or struggling and need support, or in recovery and want to reconnect.

Open: 24/7
Ages: Youth
Phone: 1300 224 636
www.beyondblue.org.au

Homelessness, mental health, addiction

Hope Street's wide range of services supports individuals and families to navigate challenging times, such as homelessness, accessing affordable food, domestic violence, long-term unemployment, relationship breakdown, mental health issues, or addiction. Hope Street also walk alongside people who are caught in a cycle of poverty and debt, often with diminished opportunities to break free and live well.

Open: 24/7
Ages: 16–25 yrs
Phone: 9132 4300
www.hopestreet.org.au

Youth alcohol and drug support

YSAS services are free for young people and there are a range different programs to help you, inlcuding drug and alcohol support, mental health support and crime prevention programs.

Open: 9am – 5pm, Monday to Friday
Ages: 12–25 yrs
Phone: 1800 458 685
www.ysas.org.au

Youth alcohol and drug treatment

Western Health’s adolescent community programs are a youth drug and alcohol service supporting young people aged 12 – 25 and their families either living, working, studying or have connections to the western suburbs of Melbourne.

Open: 8.30 am - 5pm, Monday to Friday
Ages: 12-25
Phone: 03 8345 6682
westernhealth.org.au

Harm reduction and mental health

cohealth can help you work with a Youth Mental Health and Wellbeing Coach to explore what affects your mental health and better understand your thoughts, feelings and experiences, while getting support for alcohol or other drug use.

Ages: 16 – 25 yrs
Phone: 1300 379 462
www.cohealth.org.au

Youth alcohol and drug support

Odyssey Victoria Youth & Family Services provides outreach and centre-based programs and services to young people aged 12 to 24 and their families, and aims to reduce a young person’s alcohol or other drug use and to minimise harm caused by use.

Ages: 12-24 yrs
Phone: 03 9420 7600
www.odyssey.org.au

Drug and alcohol advice

YoDAA is a free and confidential youth drug and alcohol advice service for young people or someone concerned and looking for help. YoDAA provides over the phone and online access to the information and support that you need.

Open: 24/7
Ages: Youth
Phone: 1800 458 685
yodaa.org.au

Homelessness, mental health, addiction

Hope Street's wide range of services supports individuals and families to navigate challenging times, such as homelessness, accessing affordable food, domestic violence, long-term unemployment, relationship breakdown, mental health issues, or addiction. Hope Street also walk alongside people who are caught in a cycle of poverty and debt, often with diminished opportunities to break free and live well.

Open: 24/7
Ages: 16–25 yrs
Phone: 9132 4300
www.hopestreet.org.au

Family support

Some families experience complex issues that lead to unsafe and unstable home environments. MacKillop Family Services work with children, young people and families to address these issues and empower them to create safe, nurturing environments where all family members are empowered to reach their full potential.

Ages: All ages
Phone: 03 8398 6800
www.mackillop.org.au

Aboriginal and Torres Strait Islander family support

Offering flexible, culturally safe support for Aboriginal and Torres Strait Islander families at every stage, including pre- and post-natal care, and disability access (including NDIS navigation).

Ages: 0–18 yrs
Phone: 03 9287 8800
www.vacca.org

Family violence support

Whether you are experiencing family violence yourself, wanting to help someone who is experiencing family violence, or a professional looking for information – GenWest is here to assist you.

Open: 24/7
Ages: All ages
Phone: 03 9689 9588
genwest.org.au

Perinatal support for young mothers

The Healthy Mothers, Healthy Babies Program addresses maternal risk behaviours and provides women with support during their pregnancy. It works with women while they are pregnant until they are effectively engaged with Maternal and Child Health services after birth (usually 4 to 6 weeks).

Ages: Up to 21 years
Phone: 03 9747 7609
westernhealth.org.au

Family violence crisis support

Safe Steps provides the only statewide 24/7, inclusive and confidential, family and domestic violence crisis support service, ensuring help is available whenever you need it most. If you or a person you know is experiencing family or domestic violence, reach out immediately. The Safe Steps team is here to guide you to safety.

Open: 24/7
Ages: All ages
Phone: 1800 015 188
www.safesteps.org.au

Youth housing

The Hope Street in Melton program provides supported transitional housing for young people and young families who are provided with safe, secure and affordable accommodation for 12 months to 2 years. Young people are active participants in creating opportunities to strengthen their housing, employment, education, training and personal and social development.

Open: 9:30am - 10:30pm, 7 days a week
Ages: 16–25 yrs
Phone: 03 9132 4300
hopestreet.org.au

Crisis accommodation

Frontyard Youth Services is a specialist youth service located in Melbourne’s CBD that works with young people 12-24 who are at risk of or are experiencing homelessness.

Ages: 12–24 yrs
Phone: 03 9977 0077
www.mcm.org.au

Emergency relief

CatholicCare can provide financial and material aid for struggling families and individuals who are experiencing a crisis and are unable to pay for necessities.

Open: Monday – Friday, 9am – 5pm
Ages: All ages
Phone 1800 123 228
www.catholiccarevic.org.au

Employment and education

Youth Projects is an independent, not-for-profit agency providing heath, outreach, employment, education, training services to individuals experiencing disadvantage. Their Youth4Jobs program aims to support young people in Melbourne's west to develop stronger work and life skills, reduce job drop-out, and promote independence and resilience in sustaining future work with up to 30-weeks post-placement support.

Ages: 15–25 yrs
Phone: 03 9304 9170
youthprojects.org.au

Education and employment support

The Reconnect program supports young people experiencing disadvantage to get back into education, training or employment.

Open: 9am – 5pm, Monday - Friday
Ages: 12–25 yrs
Phone: 03 5222 5499
youthjunctioninc.org.au

School re-engagement

A targeted education support service where case managers work with young people, their families and schools, to enable them to achieve their educational goals.

Ages: Secondary school age
Phone: 03 9301 5200
anglicarevic.org.au

Leadership

The Youth Leadership Project gives young people the opportunity to build skills, grow their confidence, and make a difference in their community. Over a six-month journey, participants take part in workshops, real-world experiences, and community projects that help them explore their leadership style and step into their potential—with the support of a team who’s got their back every step of the way.

Ages: 12–18 yrs
Phone: 0458 012 903
westernbulldogscommunityfoundation.org.au

Mentoring and diversion

The Les Twentyman Foundation is dedicated to helping and supporting “at-risk” youth to create a brighter future for themselves and their families. Our programs work with young people of all ages, helping them to get back on their feet and re-connect with their families, education and the community.

Ages: 10–25 yrs
Phone: 03 9318 0529
ltfoundation.com.au

Parent in prison support

If you have a mum or dad in prison, Sine for Kids is here to help with a range of support and services.

Ages: Children and youth
Phone: 02 9714 3000
shineforkids.org.au

Early intervention and diversion programs

Bluelight Victoria is a specialist youth organisation delivering structured early intervention and prevention programs for young people aged 10 to 21 at critical points in their lives. Bluelight works with young people from diverse backgrounds, abilities and life experiences, sustained positive behavioural and attitudinal change.

Ages: Youth
bluelight.org.au

Mentoring and diversion

16 Yards’ lived-experience workforce delivers one-to-one and group mentoring for young people at every stage - from early intervention to those most deeply embedded. It combines relatability, credibility, and personal development to motivate lasting change.

Ages: Youth
www.16yards.life

Mentoring and diversion

1000 Generations brings together drop-in centres, school-based mentoring, and family life skills programs to provide early intervention, continuity of care, and long-term pathways for young people and families at risk of disengagement.

Ages: Youth
Contact: 1000generations.org.au
www.1000generations.org.au

Multicultural youth support

CMY’s Youth Participation and Leadership programs give participants the chance to shape culture by learning and developing skills, having your voice heard, and sparking positive change – in your life, your community, and beyond. From free training workshops, to youth-led projects and networks – CMY have a program that’s right for you.

Ages: 12–25 yrs
Phone: 03 9340 3700
www.cmy.net.au

Refugee trauma

Foundation House is a leader in delivering specialist trauma-focussed services for refugees, their families and communities, to rebuild lives shattered by torture and other traumatic events.

Ages:All ages
Phone: 03 9389 8900
foundationhouse.org.au

Disability support

Autism Goalsprovide support for neurodivergent children and their families, from advocacy and counselling to mentors, support coordination, social work, school readiness, social groups, NDIS navigation and tribunal documentation.

Ages: Youth
Phone: 03 8798 9900
autismgoals.com.au

Services for multicultural youth

Faraja Inclusion Agency provides a range of services and support for multicultural youth and their families, from mentoring and education support, to mental health and family violence.

Open: 9am – 5pm, Monday to Friday
Ages: Youth and their families
faraja.org.au

Mentoring and diversion

ASPYA offers school programs, mentoring and case management support for young people at risk or engaged in youth justice. The Foundation’s mission is to break the cycle of disadvantage by equipping young African-Australians with the skills and confidence to create a bright future for themselves and their communities.

Open: Open 9am-5pm, Monday to Friday
Ages: Youth
Visit: 24/10 Graham St Melton
Contact: contact@aspyafoundation.org.au
www.aspyafoundation.org.au