COVID-19 rates hardship support

We understand that some people in our community are facing financial hardship as a result of the COVID-19 crisis, and this is something Council has taken into account in considering rates payments.

If you are experiencing financial hardship, you can apply for a weekly, fortnightly or monthly payment plan to help spread the payment of your rates.

If you currently have a payment plan with us but now need to make changes, you can apply for a new payment arrangement.

Those who have a current Personal Centrelink Reference number and receive a current welfare payment will be eligible to apply. Alternative evidence of financial hardship will also be considered.

To ease the impact on those experiencing substantial financial difficulties at this time, if you are eligible (must be your principal place of residence), we have introduced a waiver of $200 for the fourth quarter 2019/2020 rates.

Please note in cases of extreme financial hardship we will consider a short-term deferral of your rates.

Financial hardship application

Complete the COVID-19 financial hardship application


COVID-19 Financial Assistance (Rates & Charges) Policy

Council recently implemented COVID-19 Financial Assistance (Rates & Charges) Policy(PDF, 43KB) , which provides options to people experiencing financial difficulty due to COVID-19 impacts.

Whether you are a residential or a business ratepayer, this policy can support you with payment plans, payment deferrals, and waivers of penalty interest.