Waste Behaviour Survey

Melton Waste Services Behaviour Survey

Council is committed to diverting waste from landfill and a key part of this is ensuring residents know how to use and know about Council's waste services.

The information collected via this survey is important, as your contributions will help to paint a clearer picture of where we need to focus our efforts so that we not only provide a service that meets the needs and expectations of our community, but also a service that helps to achieve the most economically and environmentally sustainable outcomes for the City of Melton.

We will be conducting the survey via telephone and online.  The survey conducted via telephone is not an automated interview.  Market Facts will be conducting the survey on behalf of Council and will introduce themselves and invite participation, prior to going through the approved survey template.

Online survey

Waste Behaviour online survey

Please note: The Melton Waste Services Behaviour Survey is scheduled during November and December 2020.

For further information about the Survey please contact our Waste Services Team on 9747 7200. 

Why is council doing this survey?

Council is speaking with a sample of local residents to determine community awareness of the various methods of disposing of household waste; specific to kerbside garbage, recycling and garden waste bins. The aim of the survey is to assess the community’s usage of, satisfaction with, and current knowledge of Council's current waste services and any other possible future services. 

Community engagement and understanding of community knowledge is instrumental in helping to further shape and inform the actions and initiatives of Council for the successful rollout of a changed waste service.

Who are Market Facts?

Market Facts is a reputable Queensland-based market research consultancy catering to both the government and private sectors, they conduct a range of surveys including phone, postal, online and face-to-face surveys, as well as many other services, to assist their clients in identifying knowledge gaps and issues.

How did they get my number?

The telephone numbers are drawn from the electronic White Pages - through a subscription which is renewed by Market Facts every couple of years.  In instructing Market Facts to undertake this survey Council provides general locations and maps for the area.  Market Facts then ‘drills it’ down to suburbs, streets, postcodes, telephone prefixes to draw out the numbers.

The telephone numbers (only - no other details) are supplied to the interviewers and they are worked through in a certain way to ensure random sampling of numbers on the list.

How many residents will be called?

The survey aims to engage 300 residents and phone numbers are called at random until this quota is met. The number of phone numbers called will depend on how many people either do not answer or refuse to complete the survey.

Do I have to participate?

No - residents can refuse to participate or request a call back if it is an inconvenient time.

Why do you ask questions about me and what happens to that information?

The information is collected to assess the demographics of the residents surveyed and to ensure a reasonable cross-section of the community is surveyed.  Market Facts adheres to the Privacy Act and Code of Ethics advocated by the Australian Market and Social Research Society and the Quality Procedures advocated by Association of Market and Social Research Organisations (AMSRO).