Accessible Melton

Access Keys

Access Key are customised, highly detailed written guide which offers a level of predictability for groups including people with a disability. 

The Access Key contains colour photos, supportive text  and sensory guides.

They cover orientation, structure, sensory integration, accessibility and safety features, allowing users to navigate themselves around the venue with clear instructions on where things such as toilets are located. It also includes details about the most convenient accessible parking, entry points,  layout and amenities, plus events and activities on offer.

Visit our Access Keys webpage for more information.

Accessible Parking Permits.

For information on Accessible Parking Permits, please visit our Accessible Parking page.

Changing Places

Using a toilet is a basic human right that most people take for granted. For many people with profound disabilities leaving their home can often mean planning trips around their need to use a toilet, and being able to access a toilet equipped with a hoist and change table.

Visit our Changing Places webpage for more information.


If your child has additional needs and requires support in accessing a State Government funded 4 year old kindergarten program please contact Council's Preschool Field Officer.

If you need information or a referral for Early Intervention, contact the Department of Education and Training Early Childhood Intervention Services on 1800 800 110.


We have a number of inclusive services available at the Caroline Springs and Melton Libraries to assist people with a disability. These include Large Print books, dyslexia-friendly print books and audiobooks, communication boards, JAWS software, interactive story time, talking books,  BigKeys computer keyboard and accessible computer mice. 

Staff at Melton City Libraries and Council Customer Service Officers have completed level 1 in AUSLAN training so that Staff are able to have basic conversations in AUSLAN. Staff also incorporate AUSLAN into programs such as Toddler Time and Storytime.

 Visit the Library page on our website for more information.

Recharge points

The Recharge Scheme is an initiative with local businesses and Mobility Aids Australia Pty. Ltd.

There are 14 recharge points across the City of Melton including at the Melton Library and Learning Hub and the Caroline Springs Library.

Visit our Recharge points webpage for more information.

Social stories

Social Stories provide a clear explanation or description of a social situation to help prepare individuals about what to expect from a specific experience. 

These are available for all our major events, Imagination Magic, Atherstone Traffic School and youth services.

Communication Access Sign

There is a Communication Access Sign at Atherstone Traffic School. This sign can be used to support communication. It can help people to understand and share information about their experiences. Use this sign to:

  • make requests such as “I want to ride my bicycle”
  • ask questions like “where is the toilet?”
  • express needs such as “I need a drink”
  • comment on activities and share the fun!

Download a copy of the access sign.(PDF, 3MB)


The Australian Electoral Commission (AEC) provides assistance for people living with disability to ensure they are not disadvantaged from participating in the electoral system. The AEC can assist you to enrol, vote and help you find more information. It is compulsory for all eligible Australians to enrol and vote in federal elections and referendums.

Visit the AEC website for:

  • Easy read guides
  • Information for people with disability or mobility restrictions
  • People who are deaf or hard of hearing
  • People living with dementia
  • People who are blind or have low vision