COVID-19 Business - Knowledge Hub & Tips

This COVID-19 Business Knowledge Hub was created to help keep business owners up to date with information in the fast-changing environment of the COVID-19 disruption.

From 11:59pm Thursday 15 July restrictions across Victoria have changed. Please ensure that you have reviewed the current COVIDSafe Settings.

You can read the Premier's statement, and download a full list of all restrictions at the Premier's website.


Stay in touch with the latest COVID-19 information at the DHHS website.


For updates on Council Services visit our webpage.


If you would like to talk to a Council officer about your specific business needs either call directly on 9747 7200 or email:


This information provides general advice only. Please seek further information directly in relation to your specific circumstances.


What to do if you have any cold or flu symptoms:

  • Isolate at home until you can get tested
  • Continue to isolate at home until you get your results.

For more information about COVID-19 visit: or call the coronavirus hotline on 1800 675 398 (24 hours).

Please keep Triple Zero (000) for emergencies only.


Staying Safe and Staying Open

Keep yourself, customers and staff safe and keep your business open by following these simple steps:

Stay home if unwell
If you or your staff have any cold or flu symptoms:

Practice physical distancing, where possible

  • wear a fitted mask
  • avoid interactions in enclosed spaces

Practice good hygiene 

  • wash your hands regularly
  • cleaning used surfaces frequently

Create workforce bubbles (where possible) 

  • roster staff in groups and minimise cross over

Translated information about COVID-19

Translated information about COVID-19 is available at:


A range of translated signs, posters and templates are also available for businesses:

State & Federal Government Support

Australian Government Updates

Visit the Australian Government Business website for updates from the Australian Government for business support.


Victorian Government Updates

Visit the Business Victoria website for updates from the Victorian Government for business support.


Commercial Tenancies Relief Scheme

The Victorian Government has announced a commercial tenancy relief scheme to alleviate financial hardship faced by tenants and landlords as a result of COVID-19.  The scheme provides the following support:

  • A moratorium on commercial tenancy evictions until 28 March 2021.
  • Freeze on rent increases during the moratorium for commercial tenants
  • A rental payment waiver or deferral proportionate to commercial tenants' income reduction due to COVID-19, to be negotiated between tenant and landlord.
  • A mediation service for commercial tenants and landlords to support fair tenancy negotiations.

The Victorian government will also provide land tax relief to commercial landlords that provide rent relief to their tenants.

Visit the Victorian Small Business Commission for more Information.

Council Rates & Business Permit Fees

Council Rates

We understand that some people in our community are facing financial hardship as a result of the COVID-19 crisis, and this is something Council has taken into account in considering rates payments.

If you are experiencing financial hardship, you can apply for a weekly, fortnightly or monthly payment plan to help spread the payment of your rates.

If you currently have a payment plan with us but now need to make changes, you can apply for a new payment arrangement.

Please visit or contact the Rates team via email: or 9747 7200.

Venture Melton Business Network – Free Membership

Venture Melton Business Network - FREE Membership until July 2022

Melton City Council is currently offering FREE Venture Melton Business Network (VMBN) membership until 30 June 2022.  The current member offerings include:

  • Free consultations with our business experts.
  • Venture Melton Business Network Portal:  access online webinars, directory and business support.
  • more to be announced.

Sign-up for a: FREE VMBN membership offer.

Government Health Information

The World Health Organization has announced that COVID-19 is a pandemic. Find out how the Federal Government - Department of Health are monitoring and responding to the outbreak, how you can help slow the spread of COVID-19 in Australia, and what to do if you have symptoms.

There is also a report on the latest official medical advice and case numbers.

For further information and updates related to Victoria, visit the Victorian State Government – Department of Health & Human Services

Business Resources

The Victorian Chamber of Commerce

The Victorian Chamber of Commerce & Industry (VCCI) have set up an information hub for businesses to help connect them to the available support. 

The VCCI are also currently offering VIP Membership with a 50% discount on the 'COMPLETE' Package - a saving of $600.

This will get you access to business development resources, mentoring and two free calls to workplace relations advice line.

Email: to access the 'Complete' Package discount offer.


Small Business Mentoring Service

The Small Business Mentoring Service (SBMS) offers business support, advice and information to help your business deal with coronavirus (COVID-19).  Venture Melton Business Network Members can access free help from our business experts until 30 June 2021.


FairWork Ombudsman

Are here to help you understand your rights and responsibilities at work during the coronavirus outbreak.


Victorian Small Business Commission

A mediation service and helping business deal with rent in response to COVID-19 (coronavirus).


Australian Competition and Consumer Commission (ACCC)

This page offers advice and guidance to consumers on their rights in relation to cancellations caused by COVID-19 restrictions.


CPA Australia

CPA Australia has provided a range of resources to support businesses through Covid-19.


Australian Banking Association

Supporting Australians through this difficult time is critical, that’s why banks have introduced major changes to help customers.


Australian Industry Group

The recent outbreak of Coronavirus (COVID-19) presents a significant challenge for health authorities and the community. To assist you to address the issues and to keep you informed, The Australian Industry Group have developed and distributed advice and information.


6 Principles of a COVIDsafe Workplace

Victorians are being asked to take six key actions to stay safe and do their bit to slow the spread of coronavirus (COVID-19).

  1. Ensure physical distancing
  2. Wear a face mask
  3. Practice good hygiene
  4. Keep records and act quickly
  5. Avoid interactions in enclosed spaces
  6. Create workforce bubbles

Looking after yourself & each other

Anyone who has run a small business knows that there are also a range of stressors or challenges too. That’s why it’s important to be proactive about looking after your mental health. Taking care of yourself can help you to face the inevitable stressors and keep well while running your business.

 Beyond Blue has put together some strategies to help you look after your mental health as a small business owner. Heads Up is a great initiative by Beyond Blue that has resources for healthy workplaces.

Melton City Much More

The Melton City Much More App has been opened up to include a wider range of businesses that supply food and services to residents and visitors.

If your business listing requires updating, please contact