COVID-19 Business - Knowledge Hub & Tips

This COVID-19 Business Knowledge Hub was created to help keep business owners up to date with information in the fast-changing environment of the COVID-19 disruption.

From 6pm Sunday 2 August, Victoria entered a State of Disaster with 31 metropolitan Melbourne local government areas, including Melton, entering stage four restrictions.

The stage four restrictions announced by the Premier include the following:

  • A curfew between 8pm and 5am every day unless you meet exemptions (if you're at work, giving care or getting care).
  • Police will have additional powers to enforce the curfew.
  • Metropolitan Melbourne (including Melton) residents will only be allowed to shop and exercise within 5km of their home, and only one person from each household is allowed out to get essential goods or services.

Regional Victoria will enter stage three restrictions from midnight Wednesday 5 August.


A range of announcements affecting specific businesses has been made as of Monday 3 August. For a full update on the restrictions and how they may apply to your business visit the Victorian Government website.


For updates on changes to Council Services visit our website.

If you would like to talk to a Council officer about your specific business needs either call directly on 9747 7157 or email

This information provides general advice only. Please seek further information directly in relation to your specific circumstances.

Coronavirus hotline

If you suspect you may have the coronavirus disease (COVID-19) call the dedicated hotline on 1800 675 398 - open 24 hours, 7 days.

Please keep Triple Zero (000) for emergencies only.


State & Federal Government Support

Australian Government Updates

Visit the Australian Government Business website for updates from the Australian Government for business support.


Victorian Government Updates

Visit the Australian Government Business website for updates from the Victorian Government for business support.


Commercial Tenancies Relief Scheme

The Victorian Government has announced  a commercial tenancy relief scheme to alleviate financial hardship faced by tenants and landlords as a result of COVID-19.  The scheme provides the following support:

  • A six-month moratorium on commercial tenancy evictions from 29 March 2020.
  • Freeze on rent increases during the moratorium for commercial tenants
  • A rental payment waiver or deferral proportionate to commercial tenants' income reduction due to COVID-19, to be negotiated between tenant and landlord.
  • A mediation service for commercial tenants and landlords to support fair tenancy negotiations.

The Victorian government will also provide land tax relief to commercial landlords that provide rent relief to their tenants.

Visit the Victorian Small Business Commission for more Information.

Council Rates & Business Permit Fees

Council Rates

We understand that some people in our community are facing financial hardship as result of the COVID-19 pandemic, and this is something Council has taken into account in considering rates payments.

To make things easier on those ratepayers most impacted, we have introduced a waiver of $200 for the fourth quarter 2019/20 rates instalment to eligible ratepayers. If you think this applies to you, please visit or contact the Rates team via email or 9747 7200.

Please include the following details in your email:

•    Name
•    Assessment No
•    Details of your change in circumstances
•    Other information you feel relevant to your application
•    Attach any documentation you can provide to substantiate these circumstances


Registration Renewal Fees Waived for 2020/21

To acknowledge the significant disruption and to help businesses to manage cash flow during the recovery phase, the following registration renewal fees will be waived for the 2020/21 financial year.  (Note:  businesses will still need to go through the relevant registration/application processes, however no fees will be applied)

  • Food Act Renewals - 3 categories ranging from $341 - $780 per businesses
  • Street Trader Permits - $531 per permit
  • A-Frame Permits - $103 per A-Frame
  • Outdoor Trading Permits - $103 per business
  • Health Act Permits - $190 per business

Planning Permit Application Fees waived until 31st December 2020

Planning application fees relating to retail and commercial uses and developments will be waived until the end of 2020.  Typically a change of application fee is $1,300 and notification (if required) is another $400 - $500.  If you are planning to submit a planning application for your business it is recommend you first connect with the Business Concierge Service  which will enable you to confirm if your application will be eligible to have the fees waived before submitting for assessment.


Venture Melton Business Network – Free Membership

Venture Melton Business Network - FREE Membership until July 2021

Melton City Council is currently offering FREE Venture Melton Business Network (VMBN) membership until 30 June 2021.  The current member offerings include:

  • VIP Membership with the Victorian Chamber of Commerce (VCCI): 50% discount on the 'COMPLETE' package - a saving of $600
  • Business Mentoring:  free one-on-one mentoring
  • Venture Melton Business Network Portal:  access online webinars, mentoring and business support
  • more to be announced..

Sign-up for a: FREE VMBN membership offer.


Victorian Chamber of Commerce

Business specific up-to date information and resources including a hotline for businesses to call.

The VCCI are also currently offering for free, a Victorian Chamber of Commerce Essentials Membership Package (normally valued at $700).

This will get you access to business development resources, mentoring and 2 free calls to workplace relations advice line. There is also the special membership discount for Venture Melton Business Network members as above.

Email: to access the ‘Complete’ Package discount offer.

Open for Business Campaign

Local Business Directory

Melton City Much More understands the necessity to provide our local businesses with as much opportunity as possible to promote the trades and services you can still offer under new Government regulations.

In partnership with Melton & Moorabool Star Weekly and Brimbank & North West Star Weekly, we are calling on Expressions of Interest from all local traders who are still #openforbusiness to advertise in our new weekly "Open for Business Feature" - at no cost to you.

If you are interested and would like your business to be included as part of “Open for Business” complete the Expression of Interest for Open for Business online form.

In the interim, please share any promotion or offering here to the Melton City Much More Facebook page.

Government Health Information

The World Health Organization has announced that COVID-19 is a pandemic. Find out how how the Federal Government - Department of Health are monitoring and responding to the outbreak, how you can help slow the spread of COVID-19 in Australia, and what to do if you have symptoms.

There is also a report on the latest official medical advice and case numbers.

For further information and updates related to Victoria, visit the Victorian State Government – Department of Health & Human Services

Business Resources

The Victorian Chamber of Commerce

The Victorian Chamber of Commerce & Industry (VCCI) have set up an information hub for businesses to help connect them to the available support. 

The Victorian Chamber is also currently offering free entry level membership to businesses which are normally worth $700 and will allow business owners to access support and resources to help them through these testing times.


Small Business Mentoring Service

The Small Business Mentoring Service (SBMS) offers business support, advice and information to help your business deal with coronavirus (COVID-19).


FairWork Ombudsman

Are here to help you understand your rights and responsibilities at work during the coronavirus outbreak.


Victorian Small Business Commission

A mediation service and helping business deal with rent in response to COVID-19 (coronavirus).


Australian Competition and Consumer Commission (ACCC)

This page offers advice and guidance to consumers on their rights in relation to cancellations caused by COVID-19 restrictions.


CPA Australia

The CPA Australia has created a fact sheet to prepare businesses for the affects of COVID-19.


Australian Banking Association

Supporting Australians through this difficult time is critical, that’s why banks have introduced major changes to help customers.


Australian Industry Group

The recent outbreak of Coronavirus (COVID-19) presents a significant challenge for health authorities and the community. To assist you to address the issues and to keep you informed, The Australian Industry Group have developed and distributed advice and information.


Physical Distancing 

Victorians are being asked to take six key actions to stay safe and do their bit to slow the spread of coronavirus (COVID-19).

Looking after yourself & each other

Anyone who has run a small business knows that there are also a range of stressors or challenges too. That’s why it’s important to be proactive about looking after your mental health. Taking care of yourself can help you to face the inevitable stressors and keep well while running your business.

 Beyond Blue has put together some strategies to help you look after your mental health as a small business owner. Heads Up is a great initiative by Beyond Blue that has resources for healthy workplaces.

Melton City Much More

The Melton City Much More App has been opened up to include a wider range of businesses that supply food and services to residents and visitors.

In order to ensure that we are promoting your business with the most up to date and correct information, please complete the online form and one of our Economic Development and Tourism team members will be in touch to complete your listing.