COVID-19 Business - Knowledge Hub & Tips

This COVID-19 Business Knowledge Hub was created to help keep business owners up to date with information in the fast-changing environment of the COVID-19 disruption.

From 11.59pm Wednesday 29 September 2021, restrictions across Victoria have changed. Please ensure that you have reviewed the current COVIDSafe Settings.

You can read the Premier's statement, and download a full list of all restrictions at the Premier's website.


Stay in touch with the latest COVID-19 information at the DHHS website.


For updates on Council Services visit our webpage.


If you would like to talk to a Council officer about your specific business needs either call directly on 9747 7200 or email:


This information provides general advice only. Please seek further information directly in relation to your specific circumstances.


What to do if you have any cold or flu symptoms:

  • Isolate at home until you can get tested
  • Continue to isolate at home until you get your results.

For more information about COVID-19 visit: or call the coronavirus hotline on 1800 675 398 (24 hours).

Please keep Triple Zero (000) for emergencies only.


Staying COVIDSafe

COVID-19 Business Concierge and Hospitality Support Program
The Victorian State Government recently established the COVID-19 Business Concierge and Hospitality Support Program. To support COVIDSafe practice awareness within the business and wider communities to comply with the Chief Health Officer’s COVID-19 directions.

As part of the program, support officers from Melton City Council are available to support your business with:

  • One on one guidance and support based on the Chief Health Officer’s COVID-19 directions
  • Establishing and reviewing your COVIDSafe Plan
  • Service Victoria QR Code Check in support
  • Signs, Posters and Templates, including Multilingual business posters 


COVIDSafe Plan
A COVIDSafe Plan will not only prepare your business for a suspected or confirmed case of COVID-19 in the workplace, it will help protect your staff, customers, visitors, and the community. 

Find out more about COVIDSafe Plans and how to develop one for your workplace by visiting the coronavirus website.


Review of your COVIDSafe Plan
The Victorian Government is offering a free, independent review of your COVIDSafe Plan to ensure it is up to date and reflects the current COVIDSafe settings.

Every Victorian business must have a COVIDSafe Plan to help protect workers and customers from COVID-19.

During the review, staff from Ernst & Young will meet with you to discuss your COVIDSafe Plan, and provide confidential advice on how to address any gaps or areas for improvement.

To book a free COVIDSafe Plan review email:, including your business name, a contact person and their phone number.


Free Infection Control Training
Customer-facing workers can now access FREE, short, nationally-accredited infection control training through VU Polytechnic to help identify and manage the ongoing risk of coronavirus (COVID-19) infections.

There are three Infection Control Skill Sets on offer. The free training is for workers who are engaged in direct customer interactions across retail, hospitality and transport & logistics sectors.

For further information visit the Victoria University Polytechnic website.


If you would like a COVIDSafe Support Officer to visit your business, please email Karen at or call 9747 5230. 

Staying Safe and Staying Open

Keep yourself, customers and staff safe and keep your business open by following these simple steps:

Stay home if unwell
If you or your staff have any cold or flu symptoms:

Practice physical distancing, where possible

  • wear a fitted mask
  • avoid interactions in enclosed spaces

Practice good hygiene 

  • wash your hands regularly
  • cleaning used surfaces frequently

Create workforce bubbles (where possible) 

  • roster staff in groups and minimise cross over

Translated information about COVID-19

Translated information about COVID-19 is available at:


A range of translated signs, posters and templates are also available for businesses:

State & Federal Government Support

Support for Victorian Businesses

The Victorian and Commonwealth Governments have announced a jointly funded package to support small and medium businesses through the next six weeks, at which point Victoria is expected to reach 80 per cent vaccination.

The $2.27 billion package will support some 160,000 businesses most affected by restrictions as Victoria reaches the 70 per cent, then 80 per cent fully vaccinated thresholds on the state’s Roadmap to Deliver the National Plan.

This funding supports a range of businesses including retailers, gyms, hairdressers and hotels through automatic deposits into their bank accounts.

For more information please visit the Business Victoria website.

Visit the Business Victoria website for updates from the Victorian Government for business support.


Australian Government Updates

Visit the Australian Government Business website for updates from the Australian Government for business support.


Commercial Tenancies Relief Scheme

The Victorian Government have introduced new legislation to provide rent relief to commercial tenants that have experienced a loss in turnover of more than 30 per cent during the pandemic.

Eligible businesses will benefit from rent relief through the Commercial Tenancy Relief Scheme.

Rent relief for eligible tenants will be calculated by comparing their turnover for the final quarter of the 2020/21 financial year with turnover from the final quarter of 2018/19. The percentage drop will determine the amount of initial rent relief. Special arrangements will be in place to assess the turnover impacts for new businesses which were not operating in 2019.

Tenants and landlords can contact the Victorian Small Business Commission for further information on Ph: 13 87 22 or visit the Victorian Small Business Commission website.

Council Rates & Business Permit Fees

Council Rates

We understand that some people in our community are facing financial hardship as a result of the COVID-19 crisis, and this is something Council has taken into account in considering rates payments.

If you are experiencing financial hardship, you can apply for a weekly, fortnightly or monthly payment plan to help spread the payment of your rates.

If you currently have a payment plan with us but now need to make changes, you can apply for a new payment arrangement.

Please visit or contact the Rates team via email: or 9747 7200.


Registration Fees

As part of our response to Covid-19 Council is waiving the Renewal of Registration fees for all premises registered under the Food Act and the Public Health and Wellbeing Act for the registration period 1 January to 31 December 2021.

Please visit Food businesses webpage or contact the Health team via email: or phone: 9747 7200.

Venture Melton Business Network – Free Membership

Venture Melton Business Network - FREE Membership until July 2022

Melton City Council is currently offering FREE Venture Melton Business Network (VMBN) membership until 30 June 2022.  The current member offerings include:

  • Free consultations with our business experts.
  • Venture Melton Business Network Portal:  access online webinars, directory and business support.
  • more to be announced.

Sign-up for a: FREE VMBN membership offer.

Government Health Information

The World Health Organization has announced that COVID-19 is a pandemic. Find out how the Federal Government - Department of Health are monitoring and responding to the outbreak, how you can help slow the spread of COVID-19 in Australia, and what to do if you have symptoms.

There is also a report on the latest official medical advice and case numbers.

For further information and updates related to Victoria, visit the Victorian State Government – Department of Health & Human Services

Business Resources

The Victorian Chamber of Commerce

The Victorian Chamber of Commerce & Industry (VCCI) have set up an information hub for businesses to help connect them to the available support. 

The VCCI are also currently offering VIP Membership with a 50% discount on the 'COMPLETE' Package - a saving of $600.

This will get you access to business development resources, mentoring and two free calls to workplace relations advice line.

Email: to access the 'Complete' Package discount offer.


Small Business Mentoring Service

The Small Business Mentoring Service (SBMS) offers business support, advice and information to help your business deal with coronavirus (COVID-19).  Venture Melton Business Network Members can access a subsidised session from our business experts.

FairWork Ombudsman

Are here to help you understand your rights and responsibilities at work during the coronavirus outbreak.


Victorian Small Business Commission

A mediation service and helping business deal with rent in response to COVID-19 (coronavirus).


Australian Competition and Consumer Commission (ACCC)

This page offers advice and guidance to consumers on their rights in relation to cancellations caused by COVID-19 restrictions.


CPA Australia

CPA Australia has provided a range of resources to support businesses through Covid-19.


Australian Banking Association

Supporting Australians through this difficult time is critical, that’s why banks have introduced major changes to help customers.


Australian Industry Group

The recent outbreak of Coronavirus (COVID-19) presents a significant challenge for health authorities and the community. To assist you to address the issues and to keep you informed, The Australian Industry Group have developed and distributed advice and information.


6 Principles of a COVIDsafe Workplace

Victorians are being asked to take six key actions to stay safe and do their bit to slow the spread of coronavirus (COVID-19).

  1. Ensure physical distancing
  2. Wear a face mask
  3. Practice good hygiene
  4. Keep records and act quickly
  5. Avoid interactions in enclosed spaces
  6. Create workforce bubbles

Looking after yourself & each other

Anyone who has run a small business knows that there are also a range of stressors or challenges too. That’s why it’s important to be proactive about looking after your mental health. Taking care of yourself can help you to face the inevitable stressors and keep well while running your business.

 Beyond Blue has put together some strategies to help you look after your mental health as a small business owner. Heads Up is a great initiative by Beyond Blue that has resources for healthy workplaces.

Melton City Much More

The Melton City Much More App has been opened up to include a wider range of businesses that supply food and services to residents and visitors.

If your business listing requires updating, please contact