COVID-19 Business - Knowledge Hub & Tips

This COVID-19 Business Knowledge Hub was created to help keep business owners up to date with information in the fast-changing environment of the COVID-19 disruption.

Under the Third Step of COVID-19 Restrictions announced by the Premier on Monday 26 October, Metropolitan Melbourne will move from "stay home" to "stay safe", with no more restrictions on the reasons to leave home. 

The changes include the following measures, which commence from 11:59pm, Tuesday October 27:

  •  Cafés, pubs, restaurants and retail can reopen. Indoors, there will be a maximum of 20 people, seated, with 10 people per space. Outdoors, a maximum of 50 people with one person per two square metres.
  •  Cafés, pubs, restaurants and retail can reopen. Indoors, there will be a maximum of 20 people, seated, with 10 people per space. Outdoors, a maximum of 50 people with one person per two square metres
  •  Beauty, personal services and tattooing, provided you can wear a mask, will reopen
  • Personal training, fitness and dance classes can be held outdoors with up to ten people, and the number of people at outdoor pools can increase to 50 depending on density quotients
  • Workplaces will no longer need to be on the permitted work list to open and the ability to work will change to “if you can work from home you must work from home”
  • Outdoor entertainment venues can also begin hosting visitors
  • Workers in certain low risk outdoor work are permitted to return to on-site work, such as outdoor non-essential home maintenance or repairs, external car washing, mobile pet grooming, letterboxing and solar power installers permitted
  • Outdoor community sport for under 18 and outdoor non contact sport for adults can recommence
  • Weddings will increase to a maximum of 10 people. Funerals will increase to a maximum of 20 mourners
  • Religious gatherings will be allowed indoors with a maximum of 10 people plus a faith leader. Outdoors there will be a maximum of 20 people plus one faith leader
  • The 25 kilometre travel limit remains in place and the regional metropolitan border remains in place


Then, from 11:59pm on Sunday November 8, and if case numbers remain down:

  • The 25 kilometre travel limit will be removed 
  • The metropolitan Melbourne regional border will be removed
  • Gyms and fitness studios can open, with a maximum of 20 people per space, one person per 8 square metres
  • Restaurants, hotels, cafes and bars will move to an indoor maximum of 40 with 10 people per space, an outdoor maximum of 70 people with one person every 2 square metres
  • Accommodation can reopen


Stay in touch with the latest COVID-19 information at the DHHS website. For updates on changes to Council Services visit our webpage.

If you would like to talk to a Council officer about your specific business needs either call directly on 9747 7200 or email:

This information provides general advice only. Please seek further information directly in relation to your specific circumstances.

Coronavirus hotline

If you suspect you may have the coronavirus disease (COVID-19) call the dedicated hotline on 1800 675 398 - open 24 hours, 7 days.

Please keep Triple Zero (000) for emergencies only.


State & Federal Government Support

Australian Government Updates

Visit the Australian Government Business website for updates from the Australian Government for business support.


Victorian Government Updates

Visit the Business Victoria website for updates from the Victorian Government for business support.


Commercial Tenancies Relief Scheme

The Victorian Government has announced a commercial tenancy relief scheme to alleviate financial hardship faced by tenants and landlords as a result of COVID-19.  The scheme provides the following support:

  • A moratorium on commercial tenancy evictions until 31 December 2020.
  • Freeze on rent increases during the moratorium for commercial tenants
  • A rental payment waiver or deferral proportionate to commercial tenants' income reduction due to COVID-19, to be negotiated between tenant and landlord.
  • A mediation service for commercial tenants and landlords to support fair tenancy negotiations.

The Victorian government will also provide land tax relief to commercial landlords that provide rent relief to their tenants.

Visit the Victorian Small Business Commission for more Information.

Council Rates & Business Permit Fees

Council Rates

We understand that some people in our community are facing financial hardship as result of the COVID-19 pandemic, and this is something Council has taken into account in considering rates payments.

To make things easier on those ratepayers most impacted, we have introduced a waiver of $200 for the fourth quarter 2019/20 rates instalment to eligible ratepayers. If you think this applies to you, please visit or contact the Rates team via email or 9747 7200.

Please include the following details in your email:

•    Name
•    Assessment No
•    Details of your change in circumstances
•    Other information you feel relevant to your application
•    Attach any documentation you can provide to substantiate these circumstances


Registration Renewal Fees Waived for 2020/21

To acknowledge the significant disruption and to help businesses to manage cash flow during the recovery phase, the following registration renewal fees will be waived for the 2020/21 financial year.  (Note:  businesses will still need to go through the relevant registration/application processes, however no fees will be applied)

  • Food Act Renewals - 3 categories ranging from $341 - $780 per businesses
  • Street Trader Permits - $531 per permit
  • A-Frame Permits - $103 per A-Frame
  • Outdoor Trading Permits - $103 per business
  • Health Act Permits - $190 per business

Planning Permit Application Fees waived until 31st December 2020

Planning application fees relating to retail and commercial uses and developments will be waived until the end of 2020.  Typically a change of application fee is $1,300 and notification (if required) is another $400 - $500.  If you are planning to submit a planning application for your business it is recommend you first connect with the Business Concierge Service  which will enable you to confirm if your application will be eligible to have the fees waived before submitting for assessment.


Venture Melton Business Network – Free Membership

Venture Melton Business Network - FREE Membership until July 2021

Melton City Council is currently offering FREE Venture Melton Business Network (VMBN) membership until 30 June 2021.  The current member offerings include:

  • VIP Membership with the Victorian Chamber of Commerce (VCCI): 50% discount on the 'COMPLETE' package - a saving of $600
  • Business Mentoring:  free one-on-one mentoring
  • Venture Melton Business Network Portal:  access online webinars, mentoring and business support
  • more to be announced..

Sign-up for a: FREE VMBN membership offer.

Open for Business Campaign

Local Business Directory

Everyone loves a special offer and with nearly 10,000 users connected to the Melton City Much More App now is the time to promote your business!

Council’s Open for Business program is ready to help you promote your business. The App showcases the great things to see and do across the City of Melton and encourages users to explore their area and more importantly “spend locally”. 

Venture Melton Business Network members are invited to submit their community facing special offers which will be promoted at no cost to your business. There are limited spots available each month and the best offers will also be showcased through a push notification program and promoted on the Melton City Much More Facebook page.  But that’s not all, there’s also FREE promotion in the monthly Open for Business feature of the local Star Weekly Newspapers.

If your business is not yet a member, it is currently free to join the Venture Melton Business Network.

Government Health Information

The World Health Organization has announced that COVID-19 is a pandemic. Find out how the Federal Government - Department of Health are monitoring and responding to the outbreak, how you can help slow the spread of COVID-19 in Australia, and what to do if you have symptoms.

There is also a report on the latest official medical advice and case numbers.

For further information and updates related to Victoria, visit the Victorian State Government – Department of Health & Human Services

Business Resources

The Victorian Chamber of Commerce

The Victorian Chamber of Commerce & Industry (VCCI) have set up an information hub for businesses to help connect them to the available support. 

The VCCI are also currently offering VIP Membership with a 50% discount on the 'COMPLETE' Package - a saving of $600.

This will get you access to business development resources, mentoring and two free calls to workplace relations advice line.

Email: to access the 'Complete' Package discount offer.


Small Business Mentoring Service

The Small Business Mentoring Service (SBMS) offers business support, advice and information to help your business deal with coronavirus (COVID-19).  Venture Melton Business Network Members can access free mentoring.


FairWork Ombudsman

Are here to help you understand your rights and responsibilities at work during the coronavirus outbreak.


Victorian Small Business Commission

A mediation service and helping business deal with rent in response to COVID-19 (coronavirus).


Australian Competition and Consumer Commission (ACCC)

This page offers advice and guidance to consumers on their rights in relation to cancellations caused by COVID-19 restrictions.


CPA Australia

The CPA Australia has created a fact sheet to prepare businesses for the affects of COVID-19.


Australian Banking Association

Supporting Australians through this difficult time is critical, that’s why banks have introduced major changes to help customers.


Australian Industry Group

The recent outbreak of Coronavirus (COVID-19) presents a significant challenge for health authorities and the community. To assist you to address the issues and to keep you informed, The Australian Industry Group have developed and distributed advice and information.


6 Principles of a COVIDsafe Workplace

Victorians are being asked to take six key actions to stay safe and do their bit to slow the spread of coronavirus (COVID-19).

  1. Ensure physical distancing
  2. Wear a face mask
  3. Practice good hygiene
  4. Keep records and act quickly
  5. Avoid interactions in enclosed spaces
  6. Create workforce bubbles

Looking after yourself & each other

Anyone who has run a small business knows that there are also a range of stressors or challenges too. That’s why it’s important to be proactive about looking after your mental health. Taking care of yourself can help you to face the inevitable stressors and keep well while running your business.

 Beyond Blue has put together some strategies to help you look after your mental health as a small business owner. Heads Up is a great initiative by Beyond Blue that has resources for healthy workplaces.

Melton City Much More

The Melton City Much More App has been opened up to include a wider range of businesses that supply food and services to residents and visitors.

In order to ensure that we are promoting your business with the most up to date and correct information, please complete the online form and consider adding a special offer to the app.