COVID-19 Business - Knowledge Hub & Tips

This COVID-19 Business Knowledge Hub was created to help keep business owners up to date with information in the fast-changing environment of the COVID-19 disruption.

From 11:59pm on Sunday, 6 December 2020 Victoria moved to COVIDSafe Summer restrictions. 

These eased restrictions will let Victorians get back to doing the things they love, while also protecting everything we have worked so hard to achieve this year. 

This means that: 

  • Record keeping continues to be an important tool for helping Victoria to stay safe and stay open. Businesses that are required to record the details of visitors should use electronic record keeping or QR codes. The Victorian Government has a free QR code service
  • Restaurants, cafes, bars and pubs can open for seated and unseated service. They must use electronic record keeping and apply the two square metre rule to ensure that customers have enough room to keep 1.5 metres between themselves and others. There are no other limits on the number of customers
  • Venues can have up to 25 people before the two square metre rule needs to be applied. When you are indoors and are not eating or drinking, you must wear a fitted face mask that covers the nose and mouth
  • Weddings, funerals and religious gatherings can occur with no limits on the number of guests or attendees. To ensure people can keep 1.5 metres distance the venue must apply the two square metre rule. If a service is conducted in a private home, the private gathering limit applies (15 visitors)
  • Dance floors can reopen in bars and pubs as well as at weddings. The four-square metre rule must be applied to limit the number of people on the dance floor and there can only be up to 50 people on the dancefloor at one time, if space allows
  • For beauty services, businesses are able to service 1 person per 2sq metres – if they have electronic record keeping. For businesses where that's just not possible, the existing density limits continue to apply
  • Retail businesses are able to servie 1 person per 2sq metres and electronic record keeping is recommended where practical
  • Private sector office-based workplaces move to 50 per cent of employees on site from Monday 18 January
  • Victorians only have to wear masks in certain circumstances including public transport, supermarkets and taxis. Masks must be carried at all times, however, and must be put on in indoor shopping centres, supermarkets and department stores

Read the full summary of the changes on the Premier's website

Stay in touch with the latest COVID-19 information at the DHHS website. For updates on Council Services visit our webpage.

If you would like to talk to a Council officer about your specific business needs either call directly on 9747 7200 or email:

This information provides general advice only. Please seek further information directly in relation to your specific circumstances.

What to do if you have any cold or flu symptoms:

  • Isolate at home until you can get tested
  • Continue to isolate at home until you get your results.

For more information about COVID-19 visit: or call the coronavirus hotline on 1800 675 398 (24 hours).

Please keep Triple Zero (000) for emergencies only.


State & Federal Government Support

Australian Government Updates

Visit the Australian Government Business website for updates from the Australian Government for business support.


Victorian Government Updates

Visit the Business Victoria website for updates from the Victorian Government for business support.


Commercial Tenancies Relief Scheme

The Victorian Government has announced a commercial tenancy relief scheme to alleviate financial hardship faced by tenants and landlords as a result of COVID-19.  The scheme provides the following support:

  • A moratorium on commercial tenancy evictions until 28 March 2021.
  • Freeze on rent increases during the moratorium for commercial tenants
  • A rental payment waiver or deferral proportionate to commercial tenants' income reduction due to COVID-19, to be negotiated between tenant and landlord.
  • A mediation service for commercial tenants and landlords to support fair tenancy negotiations.

The Victorian government will also provide land tax relief to commercial landlords that provide rent relief to their tenants.

Visit the Victorian Small Business Commission for more Information.

Council Rates & Business Permit Fees

Council Rates

We understand that some people in our community are facing financial hardship as a result of the COVID-19 crisis, and this is something Council has taken into account in considering rates payments.

If you are experiencing financial hardship, you can apply for a weekly, fortnightly or monthly payment plan to help spread the payment of your rates.

If you currently have a payment plan with us but now need to make changes, you can apply for a new payment arrangement.

Please visit or contact the Rates team via email or 9747 7200.


Registration Renewal Fees Waived for 2020/21

To acknowledge the significant disruption and to help businesses to manage cash flow during the recovery phase, the following registration renewal fees will be waived for the 2020/21 financial year.  (Note:  businesses will still need to go through the relevant registration/application processes, however no fees will be applied)

  • Food Act Renewals - 3 categories ranging from $341 - $780 per businesses
  • Street Trader Permits - $531 per permit
  • A-Frame Permits - $103 per A-Frame
  • Outdoor Trading Permits - $103 per business
  • Health Act Permits - $190 per business

Venture Melton Business Network – Free Membership

Venture Melton Business Network - FREE Membership until July 2021

Melton City Council is currently offering FREE Venture Melton Business Network (VMBN) membership until 30 June 2021.  The current member offerings include:

  • VIP Membership with the Victorian Chamber of Commerce (VCCI): 50% discount on the 'COMPLETE' package - a saving of $600
  • Business Mentoring:  free one-on-one mentoring
  • Venture Melton Business Network Portal:  access online webinars, mentoring and business support
  • more to be announced..

Sign-up for a: FREE VMBN membership offer.

Buy Local Campaign

Local Business Directory

Everyone loves a special offer and with nearly 10,000 users connected to the Melton City Much More App now is the time to promote your business!

Council’s Buy Local Campaign is ready to help you promote your business. The App showcases the great things to see and do across the City of Melton and encourages users to explore their area and more importantly “spend locally”. 

Venture Melton Business Network members are invited to submit their community facing special offers which will be promoted at no cost to your business. There are limited spots available each month and the best offers will also be showcased through a push notification program and promoted on the Melton City Much More Facebook page.

If your business is not yet a member, it is currently free to join the Venture Melton Business Network.

Government Health Information

The World Health Organization has announced that COVID-19 is a pandemic. Find out how the Federal Government - Department of Health are monitoring and responding to the outbreak, how you can help slow the spread of COVID-19 in Australia, and what to do if you have symptoms.

There is also a report on the latest official medical advice and case numbers.

For further information and updates related to Victoria, visit the Victorian State Government – Department of Health & Human Services

Business Resources

The Victorian Chamber of Commerce

The Victorian Chamber of Commerce & Industry (VCCI) have set up an information hub for businesses to help connect them to the available support. 

The VCCI are also currently offering VIP Membership with a 50% discount on the 'COMPLETE' Package - a saving of $600.

This will get you access to business development resources, mentoring and two free calls to workplace relations advice line.

Email: to access the 'Complete' Package discount offer.


Small Business Mentoring Service

The Small Business Mentoring Service (SBMS) offers business support, advice and information to help your business deal with coronavirus (COVID-19).  Venture Melton Business Network Members can access free mentoring.


FairWork Ombudsman

Are here to help you understand your rights and responsibilities at work during the coronavirus outbreak.


Victorian Small Business Commission

A mediation service and helping business deal with rent in response to COVID-19 (coronavirus).


Australian Competition and Consumer Commission (ACCC)

This page offers advice and guidance to consumers on their rights in relation to cancellations caused by COVID-19 restrictions.


CPA Australia

CPA Australia has provided a range of resources to support businesses through Covid-19.


Australian Banking Association

Supporting Australians through this difficult time is critical, that’s why banks have introduced major changes to help customers.


Australian Industry Group

The recent outbreak of Coronavirus (COVID-19) presents a significant challenge for health authorities and the community. To assist you to address the issues and to keep you informed, The Australian Industry Group have developed and distributed advice and information.


6 Principles of a COVIDsafe Workplace

Victorians are being asked to take six key actions to stay safe and do their bit to slow the spread of coronavirus (COVID-19).

  1. Ensure physical distancing
  2. Wear a face mask
  3. Practice good hygiene
  4. Keep records and act quickly
  5. Avoid interactions in enclosed spaces
  6. Create workforce bubbles

Looking after yourself & each other

Anyone who has run a small business knows that there are also a range of stressors or challenges too. That’s why it’s important to be proactive about looking after your mental health. Taking care of yourself can help you to face the inevitable stressors and keep well while running your business.

 Beyond Blue has put together some strategies to help you look after your mental health as a small business owner. Heads Up is a great initiative by Beyond Blue that has resources for healthy workplaces.

Melton City Much More

The Melton City Much More App has been opened up to include a wider range of businesses that supply food and services to residents and visitors.

In order to ensure that we are promoting your business with the most up to date and correct information, please complete the online form and consider adding a special offer to the app.