Phone surveys to research community satisfaction with Council services

Published on 19 May 2022

From Saturday 28 May, selected City of Melton residents will be asked to participate in a survey measuring community satisfaction with Council services and facilities.

Conducted independently by Metropolis Research, the survey involves phone interviews with 800 randomly selected residents from across the municipality over a four-week period.

This is Council’s eighth annual community satisfaction survey.

City of Melton Mayor Cr Goran Kesic said the research was always a valuable tool for Council.

“This survey helps us understand how people feel about the many services and facilities Council provides. It also reveals important issues and attitudes held by the community,” Cr Kesic said.

“The data can guide us in service delivery by showing where we are meeting people’s needs as well as any gaps that we can address.

“Residents will be asked about everything from their satisfaction with local planning and council programs, to the sense of community and local issues.

“We look forward to learning more about what our community thinks Council is doing well, and anything they’d like to see changed in the future.”

Residents are selected at random by Metropolis Research and asked if they would like to participate in the phone survey. The survey will conclude on Monday 27 June.

To learn more about the survey, visit


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