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Page Last Updated:
Wednesday, 4 November 2009 |
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Home>Council
>Customer Service
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| Council facilities Opening Hours over the Christmas/New Year Period 2009 |
| Date |
Open/Closed Information |
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| Thursday 24 December |
All Offices close at 12.00 noon |
| Friday 25 December |
All offices closed (Public Holiday) |
| Saturday 26 December |
Libraries closed |
| Sunday 27 December |
Libraries closed |
| Monday 28 December |
All offices closed (Public Holiday) |
| Tuesday 29 December |
All offices open |
| Wednesday 30 December |
All offices open |
| Thursday 31 December |
All offices open |
| Friday 1 January |
All offices closed (Public Holiday) |
| Saturday 2 January |
Normal weekend services resume (libraries etc). |
| Monday 4 January |
Resume normal operations |
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| Note: “All Offices” includes Civic Centre, Caroline Springs Civic Library, Youth Centre, Aged Precinct, Melton Library, Operations Centre, Community Centres, and Maternal and Child Health Centres.
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| There are two civic centres in the Shire of Melton, both of which are staffed with Customer Service Officers who will provide you with
the highest standard of personalised services. If you require a Council service or wish to make an enquiry
regarding Council services and facilities, call, email or visit us at:
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| Melton Township |
Caroline Springs |
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Civic Centre
232 High Street, Melton |
Civic Centre/Library
193-201 Caroline Springs Blvd. |
| 9747 7200 |
9747 7200 |
| 9743 9970 (fax) |
9363 1491 (fax) |
| csu@melton.vic.gov.au |
csu@melton.vic.gov.au |
Monday - Friday
8:30 am - 5:00 pm |
Monday, Wednesday
8:00 am - 8:30 pm |
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Tuesday, Thursday, Friday
8:00 am - 5:30 pm
Saturday
10:00 am - 1:00 pm
Sunday
1:00 - 4:00 pm |
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| please note: cashier service ends 15 minutes before closing
For after hours non-urgent messages please phone 9747 7200 and leave a message.
A customer service officer will contact you on the next business day.
For all emergencies please follow the prompts on the after hours number.
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| The Customer Service Unit can help you: |
 | Make payments for Council services (8.30 am - 4.45 pm) | | Register your animals | | Complete permit forms | | Place orders for waste bins | | Get rates information | | and more
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| Information is in English. An Interpreter service is available through Council's Customer Service Unit.
If you contact us by mail, e-mail or fax we will pass your request on to the appropriate department
and have an officer contact you within five working days.
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| Complaints Procedures | | We are committed to resolving your concerns.
If you feel you have not been provided with the service you expect you can lodge a complaint with the Council.
An officer will be personally responsible for handling your complaint and you will be advised of their details.
Further information on our complaint handling procedures.
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